Returns & Exchanges
At ROCKBROS, we stand by the quality of our cycling gear and offer a 30-day window for returns or exchanges on all items in original condition. Whether it's a fit issue or a change of heart, we are committed to ensuring you have the right equipment for your ride.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship to ROCKBROS
Affix the provided shipping label or send the package via a trackable courier service to our designated returns warehouse.
Inspection and Refund
Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing