Frequently Asked Questions
Everything you need to know about your ROCKBROS gear and orders.
What is the standard shipping time for ROCKBROS orders?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 5-10 business days. Expedited options are available at checkout.
What is your return policy for cycling accessories?
We offer a 30-day return policy for all unused items in their original packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are ROCKBROS bike bags fully waterproof?
Many of our bike bags are made with high-density TPU or PVC waterproof materials and feature seamless welding. Please check the specific product description for the 'IPX' waterproof rating.
Do your products come with a warranty?
Yes, all ROCKBROS products come with a 1-year limited warranty against manufacturing defects. This does not cover damage caused by normal wear and tear or improper installation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I track my shipment?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.